Barrie research firm gains national recognition

A nearby customer experience research firm, CustomerInsight, received the Best Innovation Award in the 2015 Canadian Home Builders’ SAM awards.

It is the third time the organization has won in the awards ceremony, formerly getting recognition for exceptional service.

The invention award of this year is for CustomerInsights’ OnePlatform applications application.

“For the first time in the residential homebuilding industry in North America, trades and suppliers are held accountable for their work,” CustomerInsight founder and president Christian Caswell said.

“Builders have results to select the best trades for the jobs, employees have instant access to their performance, improvement strategies and goals and new home buyers can feel confident in selecting a builder who places the customer firmly at the core of their business.”

CustomerInsight supplies applications for new home warranty providers.

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